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Your search for keyword: Internal Customer Service Surveys returned the following results: (Save this search)   Get Listed in Our Directory Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price Topics Related to your Search: Customer Service (General) |  Business Process Management (BPM) |  Employee Performance (EPM)/ Talent Management |  Customer Relationship Management (CRM) |  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) |  Business Intelligence Solutions |  Employee Relationship Management (ERM) |  Customer Experience Management (CEM) |  Operational BI |  Unified Communications / Voice & Data Convergence  Research 1 - 25 of 400 | Next Page   Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.    VIEW ABSTRACT | GO TO WEBINAR Breakaway BPM - A New Era of Business Process Management by Metastorm     (VENDOR WHITE PAPER) February 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Strategic Role of IT Culture in Business Performance by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.    VIEW ABSTRACT | GO TO WEBINAR ITIL, the IT Service Catalog, and Service Level Management by newScale, Inc.     (WEBINAR) October 2008 - (Free Research) This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)…    VIEW ABSTRACT | GO TO WEBINAR The 2004 Oversight Systems Financial Executive Report on Sarbanes-Oxley by Oversight Systems     (VENDOR WHITE PAPER) August 2008 - (Free Research) Through a combination of an invitation-only online survey and survey intercepts, 222 corporate financial leaders from across the U.S. participated in this study on corporate attitudes toward Sarbanes-Oxley compliance.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Leveraging Next Generation Data Networking Technologies to Gain a Competitive Advantage by EMBARQ     (VENDOR WHITE PAPER) March 2008 - (Free Research) This paper examines the evolution of data networking and the many ways your company can face less downtime, increase productivity and think of next generation technologies as a tool for gaining competitive advantages. If your business needs to share information between multiple computers and locations, this information will be beneficial.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Password Management Survey by RoboForm Enterprise     (VENDOR WHITE PAPER) September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER CommVault Customer Survey Data Validation and User ROI by CommVault Systems, Inc.     (VENDOR WHITE PAPER) September 2008 - (Free Research) CommVault’s customers participated in an online survey in March 2008 which documented the ROI across infrastructure, software, and services spending; backup reliability; administrative time; and backup and restore performance.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Hidden Costs of Compliance: Employee Morale by Oversight Systems     (VENDOR WHITE PAPER) August 2008 - (Free Research) While the costs of Sarbanes-Oxley compliance continue to add up, executives must recognize the hidden costs. This paper discusses how SOX’s ongoing requirements affect the companies who cannot afford to repeat the compliance efforts.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought by IBM     (VENDOR WHITE PAPER) May 2008 - (Free Research) Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.    GO TO VENDOR WHITE PAPER Customer Satisfaction with Email Archiving Systems by Sunbelt Software     (VENDOR WHITE PAPER) August 2008 - (Free Research) Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER e-Learning Survey: Bridging the gap between HR and employee training by SkillSoft Corporation     (VENDOR WHITE PAPER) July 2008 - (Free Research) This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems     (VENDOR WHITE PAPER) February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER BlackBerry for Insurance - Solutions for Agents, Brokers and Insurers by BlackBerry     (WEBINAR) August 2008 - (Free Research) Insurance companies struggle to keep up with their customers' demands for real-time business processes. Learn how to change the way you do business with fingertip access to internal systems and customers giving them the service they expect.    VIEW ABSTRACT | GO TO WEBINAR SOA in Any Economic Climate: Adopting a Lifecycle Approach to Software Quality Management by IBM     (VENDOR WHITE PAPER) August 2008 - (Free Research) This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Supporting Mobile Workers: A Survey of Management, Capabilities and Concerns by Fiberlink Communications     (VENDOR WHITE PAPER) September 2008 - (Free Research) Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results by Fiserv Insurance Solutions     (VENDOR WHITE PAPER) April 2008 - (Free Research) In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their…    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER AT&T Business Continuity Survey: 2008 by AT&T Corp     (VENDOR WHITE PAPER) September 2008 - (Free Research) The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy.    GO TO VENDOR WHITE PAPER Best Practices: Technology Escrow-Who’s Using It and Why? by Iron Mountain Digital     (VENDOR WHITE PAPER) September 2008 - (Free Research) This paper offers an overview of who is using technology escrow services, as well as why. You’ll learn the key criteria to use in making an effective evaluation when you are ready to select an escrow agent.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Value of Customer Insight by Siperian, Inc.     (WEBINAR) October 2008 - (Free Research) Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.    VIEW ABSTRACT | GO TO WEBINAR Using Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for Internal Efficiency, Enhanced Customer Service and Increased Sales by Bowen & Groves     (VENDOR WHITE PAPER) May 2008 - (Free Research) More than simply serving a marketing role, a Web presence can boost internal efficiency, enhance customer service and increase sales.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Enterprise Report Management: A Market Assessment by IBM     (VENDOR WHITE PAPER) September 2008 - (Free Research) This white paper from AIIM International is based on findings from a recent survey conducted by AIIM on enterprise report management (ERM).    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.    VIEW ABSTRACT | GO TO WEBINAR Global Green IT Attitude & Action: Survey Report by Info-Tech Research     (ANALYST REPORT) Sponsored by: TANDBERG January 2008 - (Free Research) KnowledgeStorm and Info-Tech Research Group partnered to conduct the Global Green IT Attitude & Action survey in November 2007. More than 2,100 IT and non-IT respondents from around the globe provided insight on their sentiment towards climate change, Green IT, and how they believe their companies are reacting. Learn the results.    VIEW ABSTRACT | GO TO ANALYST REPORT Cassatt 2008 Data Center Energy-Efficient Survey by Cassatt Corporation     (VENDOR WHITE PAPER) September 2008 - (Free Research) Studies from the U.S. Environmental Protection Agency (EPA) and others show that data center energy use has more than doubled since 2000.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 400 | Next Page

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