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Categories Browse Directory   Business Solutions     Customer Service       Contact Center Management Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 30 | Next Page Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.     (VENDOR WHITE PAPER) January 01, 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.   VIEW ABSTRACT | GO TO WEBINAR Unified Communications Implementation: The 7 Areas of your Business That Must be Primed by Avaya Inc.     (VENDOR WHITE PAPER) September 2008 - (Free Research) In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Thriving in an Economic Downturn by Avaya Inc.     (VENDOR WHITE PAPER) August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability by Avaya Inc.     (VENDOR WHITE PAPER) August 2008 - (Free Research) This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Implementing a Telecommuting Program by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Extraordinary Customer Service by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Best Practices for Home Agents by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.     (VENDOR WHITE PAPER) May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Developing a Spectacular Support Structure by Numara Software     (WEBINAR) April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.   VIEW ABSTRACT | GO TO WEBINAR The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software     (VENDOR WHITE PAPER) September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award by Bowen & Groves     (VENDOR WHITE PAPER) July 2008 - (Free Research) Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER SIP Trunking in the Next-Generation Contact Center by Acme Packet     (WEBINAR) December 2008 - (Free Research) This session will also explore some customer case studies to show how early adopters of SIP trunking in contact centers have successfully managed these issues, and examines some of the unexpected implementation challenges and benefits they've encountered.   VIEW ABSTRACT | GO TO WEBINAR Fibre Channel over Ethernet Storage Networking Evolution by Cisco Systems, Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) This document discusses the need for unified I/O and describes the phases of unified I/O along with FCoE deployment and the benefits of each phase.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Switching on the Virtual World: The Role of Fabric-Driven Services for the Virtualized Environment by Cisco Systems, Inc.     (VENDOR WHITE PAPER) October 2008 - (Free Research) Virtualization in the data center is widely accepted and deployments are growing at a fast clip, the advantages of virtualizing servers, networks and storage are compelling: consolidating and utilizing resources.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Build a New Business Model Using a Remote Support Solution by NTR Global     (VENDOR WHITE PAPER) September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER VMware and CA: Making the Most of Virtualization by CA     (VENDOR WHITE PAPER) October 2008 - (Free Research) By using a combination of VirtualCenter and CA Unicenter ASM you can visualize and manage logical entities as easily and as well as physical entities, enabling you to dynamically map virtual system resources to business processes.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Presentation Transcript: Leveraging Advanced Management in a Virtual Environment by CA     (VENDOR WHITE PAPER) September 2009 - (Free Research) Read this transcript from an expert Q&A videocast to get key tips on advanced virtualization management and the answers to the most recently asked questions by IT administrators.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER HelpConnection.NET Solution Trial Version .NET Help Desk by Expinion.net     (DEMO) October 2007 - (Free Research) We're sure that you'll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!   VIEW ABSTRACT | GO TO DEMO Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys     (VENDOR WHITE PAPER) September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Using Real-Time Information to Improve Contact Center Performance by Genesys     (PODCAST) May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.   VIEW ABSTRACT | GO TO PODCAST Enterprise Benefits of Real-time Contact Center Performance Management by Genesys     (VENDOR WHITE PAPER) July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 30 | Next Page

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