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Voice-Enabling Salesforce.com with SalesByFone by Angel.com     (WEBINAR)
October 01, 2008 - (Free Research) SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone.
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Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience by Angel.com     (WEBINAR)
October 2008 - (Free Research) Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
  VIEW ABSTRACT | GO TO WEBINAR
Bloor Research: Understanding the Complexities of Data Migration by Infosolve Technologies, Inc.     (VENDOR WHITE PAPER)
March 2008 - (Free Research) This paper from Bloor Research is intended to highlight the major issues involved in data migration. Bloor hopes that an understanding of the complexities involved will help readers to understand why data migration needs to have its status elevated. At...
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Benefits and Advantages of Recording and Archiving Calls by Teleformix     (VENDOR WHITE PAPER)
July 2008 - (Free Research) This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix     (VENDOR WHITE PAPER)
July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix     (VENDOR WHITE PAPER)
July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
  VIEW ABSTRACT | GO TO VENDOR WHITE PAPER
Voice Architectures and Deployment Models by Global Knowledge     (VENDOR WHITE PAPER)
December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
  VIEW ABSTRACT | GO TO VENDOR WHITE PAPER
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