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The Call for More Progressive Self–Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software     (VENDOR WHITE PAPER)
July 01, 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
  VIEW ABSTRACT | GO TO VENDOR WHITE PAPER
Case Study: Children's Memorial Hospital by ABS Associates, Inc.     (CASE STUDY)
July 2008 - (Free Research) In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
  VIEW ABSTRACT | GO TO CASE STUDY
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