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Categories Browse Directory   Business Solutions     Customer Service       Help Desk and Call Management Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 30 | Next Page Password Management Survey by RoboForm Enterprise     (VENDOR WHITE PAPER) September 01, 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.     (VENDOR WHITE PAPER) January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Automating and Optimizing Service Desk Performance by Kaseya     (VENDOR WHITE PAPER) April 2008 - (Free Research) The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation (E-mail this Company)     (DEMO) September 2007 - (Free Research) Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to five users free of charge, with no time limit.   VIEW ABSTRACT | GO TO DEMO SIP Communication for Dummies 2nd Edition by Avaya Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Contact Centers for Dummies by Avaya Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.   VIEW ABSTRACT | GO TO WEBINAR Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.   VIEW ABSTRACT | GO TO WEBINAR How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Best Practices for Remote Support and Services by Citrix Online - GotoAssist     (CASE STUDY) July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.   VIEW ABSTRACT | GO TO CASE STUDY Implementing a Telecommuting Program by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Best Practices for Home Agents by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.     (VENDOR WHITE PAPER) May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Numara® Track-It! 8 Overview Webinar by Numara Software     (WEBINAR) March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.   VIEW ABSTRACT | GO TO WEBINAR Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software     (WEBINAR) March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.   VIEW ABSTRACT | GO TO WEBINAR Case Study: Ennis Knupp + Associates by ABS Associates, Inc.     (CASE STUDY) August 2008 - (Free Research) This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.   VIEW ABSTRACT | GO TO CASE STUDY Case Study: Children's Memorial Hospital by ABS Associates, Inc.     (CASE STUDY) July 2008 - (Free Research) In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.   VIEW ABSTRACT | GO TO CASE STUDY The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Many Faces of Single Sign On by Quest Software     (VENDOR WHITE PAPER) May 2008 - (Free Research) Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Mentor Graphics Video Testimonial by InQuira Inc     (VIDEOCAST) October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.   VIEW ABSTRACT | GO TO Desktop Delivery: Making Desktop Virtualization Work by Citrix     (VENDOR WHITE PAPER) August 2008 - (Free Research) This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Taking the Guesswork out of ITIL by Netuitive, Inc.     (VENDOR WHITE PAPER) October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center by NTR Global     (VENDOR WHITE PAPER) December 2008 - (Free Research) The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 30 | Next Page

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