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Categories Browse Directory   Business Solutions     Customer Service       Customer Service (General) Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 175 | Next Page New Strategies for Discovery of Email: Mimosa Nearpoint for Microsoft Exchange Server Ediscovery Option by Mimosa Systems     (VENDOR WHITE PAPER) November 01, 2008 - (Free Research) This white paper will present an improved approach to legal discovery for Microsoft® Exchange systems provided by Mimosa Systems.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.     (VENDOR WHITE PAPER) January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 10 Questions to Determine If You Need to Replace Your Fax Machines with Fax Server Software by Captaris, Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) Learn about a secure, efficient way to send and receive documents from virtually any application. Discover how replacing your organization's fax machines with fax server software can help reduce costs and minimize risk.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER A Special Guide to Document Management - Eliminate the Pain of Paper by Captaris, Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) Gaining control of all documents is critical to your company. Ever-expanding regulations such as Sarbanes-Oxley and HIPAA require effective and auditable control systems for all documents—both paper and electronic. Learn how.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc.     (TRIAL SOFTWARE) February 2007 - (Free Research) Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group collaboration, sales forecasts, customer support, and marketing management.   GO TO Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today's Communication Providers and Utilities by MapInfo Corporation     (VENDOR WHITE PAPER) July 2008 - (Free Research) This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER MapXTreme Java Edition Data Sheet by MapInfo Corporation     (VENDOR WHITE PAPER) March 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Breakaway BPM - A New Era of Business Process Management by Metastorm     (VENDOR WHITE PAPER) February 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management (BPM) initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Building Triple-Play Services by Alcatel-Lucent     (E-LEARNING TUTORIAL) November 2008 - (Free Research) This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.   VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL Accelerate ROI and Reduce Costs with Incentive Compensation System by ACTEK, Inc.     (VENDOR WHITE PAPER) April 2008 - (Free Research) Explore business process pain points with which many organizations struggle and how you can combat them with a system that provides end to end automation, greatly reducing the need for internal IT support.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent     (CASE STUDY) November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance.   VIEW ABSTRACT | GO TO CASE STUDY Ventana Research: Business Intelligence for Operational Performance by Actuate     (VENDOR WHITE PAPER) December 2008 - (Free Research) Read this leading analyst study to gain insight on business intelligence for operational performance that highlights best practices for IT departments and line-of-business (LOB) managers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance     (PODCAST) December 2008 - (Free Research) Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.   VIEW ABSTRACT | GO TO PODCAST Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance     (WEBINAR) December 2008 - (Free Research) Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.   VIEW ABSTRACT | GO TO WEBINAR Data Quality and Identity Resolution by Informatica     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper describes how identity Resolution complements and extends the application of data Quality and data integration processes into business applications.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Making a Science of Search: Informatica Helps Elsevier Reinvent by Informatica     (CASE STUDY) October 2008 - (Free Research) Elsevier relies on Informatica® Identity Resolution™ to automate the task of searching and matching international addresses in its sales information system to provide this single view of its customers.   VIEW ABSTRACT | GO TO CASE STUDY Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment by Alcatel-Lucent     (VENDOR WHITE PAPER) August 2008 - (Free Research) Demand for new, blended services by consumers and enterprise customers is driving service providers to deploy next generation, IP-based networks. This paper examines the steps you'll need to follow to ensure success in completing network transformatio   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent     (VENDOR WHITE PAPER) August 2008 - (Free Research) This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Triple Threat or Trip to Success? by Alcatel-Lucent     (PODCAST) October 2008 - (Free Research) This podcast examines the status of triple-play services among telecommunications service providers and what needs to happen to increase revenue.   VIEW ABSTRACT | GO TO PODCAST Building the Business Case for Host Intrusion Defense by Third Brigade     (VENDOR WHITE PAPER) June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Presentation Transcript: The Service Delivery Platform - E Unum Pluribus or, in English, "Out of One, Many" by Pitney Bowes Group 1 Software     (VENDOR WHITE PAPER) November 2008 - (Free Research) Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Boosting Online Commerce Profitability by Akamai Technologies     (VENDOR WHITE PAPER) March 2008 - (Free Research) To thrive in today's increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies     (VENDOR WHITE PAPER) March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Operational Business Intelligence: A Benefit to Your Customer and Your Business by Pitney Bowes Group 1 Software     (VENDOR WHITE PAPER) September 2008 - (Free Research) An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 175 | Next Page

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