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Categories Browse Directory   Business Solutions     Customer Service       Call Center Management Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 34 | Next Page Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.     (VENDOR WHITE PAPER) January 01, 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance     (PODCAST) December 2008 - (Free Research) Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.   VIEW ABSTRACT | GO TO PODCAST Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance     (WEBINAR) December 2008 - (Free Research) Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.   VIEW ABSTRACT | GO TO WEBINAR E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER SIP Communication for Dummies 2nd Edition by Avaya Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Contact Centers for Dummies by Avaya Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Midsize Communications Solutions for Dummies by Avaya Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Best Practices for Remote Support and Services by Citrix Online - GotoAssist     (CASE STUDY) July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.   VIEW ABSTRACT | GO TO CASE STUDY Implementing a Telecommuting Program by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Extraordinary Customer Service by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.     (VENDOR WHITE PAPER) May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Customer-Oriented Organizations by Infor     (VENDOR WHITE PAPER) December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com     (VENDOR WHITE PAPER) November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com     (VENDOR WHITE PAPER) October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Case Study: Children's Memorial Hospital by ABS Associates, Inc.     (CASE STUDY) July 2008 - (Free Research) In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.   VIEW ABSTRACT | GO TO CASE STUDY The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Managing Customer Profitability with Martha Rogers by Portrait Software     (PODCAST) December 2008 - (Free Research) Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.   VIEW ABSTRACT | GO TO PODCAST The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software     (VENDOR WHITE PAPER) September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER SIP Trunking in the Next-Generation Contact Center by Acme Packet     (WEBINAR) December 2008 - (Free Research) This session will also explore some customer case studies to show how early adopters of SIP trunking in contact centers have successfully managed these issues, and examines some of the unexpected implementation challenges and benefits they've encountered.   VIEW ABSTRACT | GO TO WEBINAR Benefits and Advantages of Recording and Archiving Calls by Teleformix     (VENDOR WHITE PAPER) July 2008 - (Free Research) This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Fibre Channel over Ethernet Storage Networking Evolution by Cisco Systems, Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) This document discusses the need for unified I/O and describes the phases of unified I/O along with FCoE deployment and the benefits of each phase.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Switching on the Virtual World: The Role of Fabric-Driven Services for the Virtualized Environment by Cisco Systems, Inc.     (VENDOR WHITE PAPER) October 2008 - (Free Research) Virtualization in the data center is widely accepted and deployments are growing at a fast clip, the advantages of virtualizing servers, networks and storage are compelling: consolidating and utilizing resources.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Empowerment as a Growth Strategy: How Empowering Customer-facing Employees Leads to Extraordinary Results by Oracle Corporation     (VENDOR WHITE PAPER) August 2008 - (Free Research) Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 34 | Next Page

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