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ITIL Now - A Stepped Approach by Numara Software     (WEBINAR)
April 01, 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
  VIEW ABSTRACT | GO TO WEBINAR
Numara® Track-It! 8 Overview Webinar by Numara Software     (WEBINAR)
March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
  VIEW ABSTRACT | GO TO WEBINAR
Taking the Guesswork out of ITIL by Netuitive, Inc.     (VENDOR WHITE PAPER)
October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
  VIEW ABSTRACT | GO TO VENDOR WHITE PAPER
How Can I Deliver Exceptional Support to My Multi-Services Customers? by CA     (VENDOR WHITE PAPER)
October 2008 - (Free Research) CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business.
  VIEW ABSTRACT | GO TO VENDOR WHITE PAPER
Data Center Automation - A Forrester 2008 Report by Hewlett-Packard Company     (VENDOR WHITE PAPER)
April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
  VIEW ABSTRACT | GO TO VENDOR WHITE PAPER
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