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The following are results within the Customer Experience Management (CEM) category. (Save this search)

Categories Browse Directory   Business Solutions     Sales and Marketing       Customer Experience Management (CEM) Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 69 | Next Page SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc.     (TRIAL SOFTWARE) February 01, 2007 - (Free Research) Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group collaboration, sales forecasts, customer support, and marketing management.   GO TO Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm     (VENDOR WHITE PAPER) February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Building Triple-Play Services by Alcatel-Lucent     (E-LEARNING TUTORIAL) November 2008 - (Free Research) This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.   VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance     (PODCAST) December 2008 - (Free Research) Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.   VIEW ABSTRACT | GO TO PODCAST Supercharging Site Performance for Unmatched Holiday Success by Akamai Technologies     (WEBINAR) June 2008 - (Free Research) This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.   VIEW ABSTRACT | GO TO WEBINAR Optimizing Rich Internet Application Performance by Akamai Technologies     (WEBINAR) June 2008 - (Free Research) The webcast discusses why web users want RIAs? how businesses are benefiting from RIAs? and how to put RIAs to work for your organization?   VIEW ABSTRACT | GO TO WEBINAR Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies     (VENDOR WHITE PAPER) March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Online Video: The New Merchandising by Akamai Technologies     (VENDOR WHITE PAPER) September 2008 - (Free Research) This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Adding Shock Absorbers to Your Messaging System by Azaleos Corporation     (WEBINAR) December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.   VIEW ABSTRACT | GO TO WEBINAR Manufacturing Company Links All Departments Into the Sales Cycle with Exact ERP by Exact Software     (CASE STUDY) October 2008 - (Free Research) Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle.   VIEW ABSTRACT | GO TO CASE STUDY IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.   VIEW ABSTRACT | GO TO WEBINAR IBM Cognos Pricing Makes More Projects Possible by Cognos, an IBM Company     (VENDOR WHITE PAPER) October 2008 - (Free Research) IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc.     (ANALYST REPORT) November 2008 - (Free Research) Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.   VIEW ABSTRACT | GO TO ANALYST REPORT REI: Workforce Optimization and Management by Infor     (CASE STUDY) December 2008 - (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.   VIEW ABSTRACT | GO TO CASE STUDY The One-to-One Future: Are We There Yet? by Infor     (VENDOR WHITE PAPER) December 2008 - (Free Research) The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Thriving in an Economic Downturn by Avaya Inc.     (VENDOR WHITE PAPER) August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Extraordinary Customer Service by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Sol Melia by Infor     (CASE STUDY) December 2008 - (Free Research) Sol Melia selected Infor CRM as it provided them a powerful, integrated marketing suite that helped them analyze, segment, generate customer lists, and execute campaigns without IT resources needing to take part in the marketing process.   VIEW ABSTRACT | GO TO CASE STUDY Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider by VAI, Vormittag Associates, Inc.     (CASE STUDY) December 2008 - (Free Research) Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution.   VIEW ABSTRACT | GO TO CASE STUDY Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc     (VENDOR WHITE PAPER) December 2008 - (Free Research) This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Easily Manage, Provision & Deploy Virtual Desktops by VMware, Inc.     (VENDOR WHITE PAPER) December 2008 - (Free Research) Learn about VMware View Manager 3, an enterprise-class desktop management solution that streamlines management, provisioning and deployment of virtual desktops.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Total Economic Impact Of VMware Virtual Desktop Infrastructure - Healthcare Industry by VMware, Inc.     (VENDOR WHITE PAPER) December 2008 - (Free Research) Find out how a VMware healthcare customer used VMware View, formerly VMware Virtual Desktop Infrastructure, to reduce costs, free up office space and increase worker productivity in its remote offices.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Managing Customer Profitability with Martha Rogers by Portrait Software     (PODCAST) December 2008 - (Free Research) Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.   VIEW ABSTRACT | GO TO PODCAST Benefits and Advantages of Recording and Archiving Calls by Teleformix     (VENDOR WHITE PAPER) July 2008 - (Free Research) This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 69 | Next Page

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