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Categories Browse Directory   Business Solutions     Customer Service       On-line Customer Support Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 24 of 24 SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc.     (TRIAL SOFTWARE) February 01, 2007 - (Free Research) Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group collaboration, sales forecasts, customer support, and marketing management.   GO TO Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance     (PODCAST) December 2008 - (Free Research) Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.   VIEW ABSTRACT | GO TO PODCAST Best Practices for Producing On Demand Video for the Web by Akamai Technologies     (VENDOR WHITE PAPER) March 2008 - (Free Research) This paper will help you understand and select from the most popular video formats, it provides an overview of video processing and encoding practices that can help you create the best-looking Web video for your Web site.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Boosting Online Commerce Profitability by Akamai Technologies     (VENDOR WHITE PAPER) March 2008 - (Free Research) To thrive in today's increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Shenzhen Telecom by Pitney Bowes Group 1 Software     (CASE STUDY) July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.   VIEW ABSTRACT | GO TO CASE STUDY IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.   VIEW ABSTRACT | GO TO WEBINAR Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.   VIEW ABSTRACT | GO TO WEBINAR How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.   VIEW ABSTRACT | GO TO WEBINAR How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com     (VENDOR WHITE PAPER) October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software     (VENDOR WHITE PAPER) September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Mentor Graphics Video Testimonial by InQuira Inc     (VIDEOCAST) October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.   VIEW ABSTRACT | GO TO The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center by NTR Global     (VENDOR WHITE PAPER) December 2008 - (Free Research) The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Total Support: Achieving Sustainable Business Growth with a Remote Support Solution by NTR Global     (VENDOR WHITE PAPER) November 2008 - (Free Research) Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global     (CASE STUDY) September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.   VIEW ABSTRACT | GO TO CASE STUDY Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global     (VENDOR WHITE PAPER) September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Build a New Business Model Using a Remote Support Solution by NTR Global     (VENDOR WHITE PAPER) September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Using EMC's ROI Model to Uncover the Tangible Benefits and Cost Savings Generated by E-mail Archiving by EMC Corporation     (VENDOR WHITE PAPER) March 2008 - (Free Research) E-mail archiving solutions maintain referential integrity between a user and old e-mail regardless of where the messages are stored, this allows customers to keep information online and accessible for longer periods of time.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER EMC Documentum Enterprise Content Integration Services: Improving Business Performance with Enterprise Content Integration by EMC Corporation     (VENDOR WHITE PAPER) March 2008 - (Free Research) This white paper explains the problem of complex information access and describes how EMC Documentum ECIS provides the solution through the ability to efficiently and effectively find critical information from distributed sources.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Achieving Profitable Growth through Exceptional Customer Experience by CA     (VENDOR WHITE PAPER) November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Essential Series: Network Troubleshooting and Problem Identification by SolarWinds, Inc.     (VENDOR WHITE PAPER) December 2008 - (Free Research) Techniques and technologies exist today that make a lot of the highly-manual activities of the network administrator significantly easier, this series discusses a few of those tasks along with ways to make them easier.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation     (VENDOR WHITE PAPER) November 2008 - (Free Research) This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER HelpConnection.NET Solution Trial Version .NET Help Desk by Expinion.net     (DEMO) October 2007 - (Free Research) We're sure that you'll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!   VIEW ABSTRACT | GO TO DEMO 1 - 24 of 24

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